Fraud
Research Topic
Language: English
This is a research topic created to provide authors with a place to attach new problem publications.
Research problems linked to this topic
- What are the best ways to design systems and policy to minimise fraud and error, while maintaining excellent and accessible services? How can DWP maintain the right level of customer service and support, whilst keeping pace with the propensity to commit fraud and tackling new forms of fraud? What future functionality will DWP need to do this? How can the use of technological solutions including machine learning, network analysis and AI be maximised?
- How will the use of generative AI to create ‘deepfakes’ that manipulate people’s likeness (face, body, voice) evolve? What is the psychological impact of being deepfaked, and what harmful uses (e.g. intimate image abuse, fraud, reputational damage) will develop and increase?
- How can DWP improve the effectiveness of claimant access to DWP information in order to prevent fraud and error in the benefit system? How can DWP ensure its communication campaigns enable good claimant understanding of respective roles and responsibilities? How can DWP design its systems and communications to encourage claimants to report their changes of circumstances in a timely and accurate way?
- How can DWP best manage the fraud threat posed by organised criminal gangs? What can DWP learn from other organisations operationally using big data and risk analysis via Data Science techniques to target fraud?
- Fraud and error is incorrect payment caused by us holding incorrect information about a claimant’s circumstances. To what extent is this caused by non-compliant behaviour on the part of the claimant, whether intentional or not? What drives non-compliant behaviour and what levers might be successful in discouraging and reducing it?
- What is the prevalence and impact of harm caused by online advertising content and its targeted delivery to internet users (such as fraudulent or misleading adverts, adverts for age restricted products or services, illegal products)?